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Private Policy

Thaldare Limited


Thaldare Limited Customer Privacy Notice


This privacy notice tells you what to expect us to do with your personal information.

  1. Contact details
  2. What information we collect, use, and why
  3. Lawful bases and data protection rights
  4. Our lawful bases for the collection and use of your data
  5. Where we get personal information from
  6. How long we keep information
  7. Who we share information with
  8. How to complain

1. Contact details

Email: craig.wilson@thaldare.com

2. What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

  • Names and contact details
  • Addresses
  • Occupation
  • Transaction data (including details about payments to and from you and details of products and services you have purchased)
  • Usage data (including information about how you interact with and use our website, products and services)
  • Records of meetings and decisions
  • Website user information


We collect or use the following personal information for the operation of client or customer accounts:

  • Names and contact details
  • Addresses
  • Purchase or services history
  • Account information, including registration details
  • Marketing preferences

We collect or use the following personal information for information updates or marketing purposes:

  • Names and contact details
  • Addresses
  • Marketing preferences
  • Website and app user journey information
  • IP addresses

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details
  • Addresses
  • Account information
  • Purchase or service history
  • Financial transaction information


3. Lawful bases and data protection rights

Under UK data protection law, we must have a lawful basis for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO website. Which lawful basis we rely on may affect your data protection rights which are set out in brief below.

You can find out more about your data protection rights and the exemptions which may apply on the ICO website:

  • Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
  • Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
  • Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
  • Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
  • Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

4. Lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.


For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above. Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.


For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

5. Where we get personal information from

  • Directly from you
  • Publicly available sources
  • Providers of marketing lists and other personal information

6. How long we keep information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, and reporting requirements.


In general:

  • Customer and supplier information is retained for the duration of the business relationship and for up to 6 years after the end of that relationship, to comply with legal obligations and to establish, exercise, or defend legal claims.
  • Financial and transaction records are retained for 6 years to comply with tax and accounting requirements.
  • Marketing data is retained until you withdraw your consent or unsubscribe, after which it will be deleted or suppressed.
  • Enquiry and correspondence data is typically retained for up to 2 years after the last interaction, unless it forms part of a contractual relationship.


We regularly review the personal information we hold and securely delete or anonymise it when it is no longer required.

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

7. Who we share information with

Others we share personal information with:

  • Organisations we’re legally obliged to share personal information with
  • Suppliers and service providers

8. How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the Information Commissioner’s Office.

The ICO’s address:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint


Last updated: 31/03/2026